Audio Product Support Specialist (Phone Support)
Company: Robert Half
Location: Saint Petersburg
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for an
Audio/Radio/Speaker Product Support Analyst, with service requests
being handled in a call center/phone support environment, to join
our team in St. Petersburg, Florida. In this Contract to permanent
position, you will play a pivotal role in ensuring customer
satisfaction and providing operational support to our sales and
customer service teams. This role requires strong communication
skills, a detail-oriented mindset, and the ability to collaborate
effectively across departments. Responsibilities: • Serve as a key
point of contact for sales teams, ensuring effective communication
with customers. • Provide backup support to customer service teams
and sales staff during out-of-office periods. • Respond to customer
inquiries promptly and accurately, aiming to exceed service
expectations. • Assist team members in managing workload overflow
to maintain consistent service quality. • Process invoices for
return authorizations in compliance with established guidelines. •
Coordinate with the Technical Services department to address and
resolve customer service-related issues. • Monitor inventory levels
and delivery schedules to support operational success. • Utilize
Netsuite CRM to manage customer interactions and track service
requests. • Collaborate with teams to improve processes related to
vehicle audio, video, and safety product installations. • Proven
ability to deliver exceptional customer service and maintain high
standards of professionalism. • Strong time management skills with
the capability to meet deadlines effectively. • Ability to work
collaboratively within a team-oriented environment. • High school
diploma or equivalent educational background. • Advanced
proficiency in Microsoft Word, Excel, and Outlook. • Minimum of 3
years of experience in a customer service-related role. •
Familiarity with vehicle audio, video, or safety product
installations is preferred but not mandatory. • Experience in
operations support, including inventory and delivery
coordination.
Keywords: Robert Half, Captiva , Audio Product Support Specialist (Phone Support), Customer Service & Call Center , Saint Petersburg, Florida
