Billing Supervisor
Company: Dynasty Financial Partners, LLC
Location: Saint Petersburg
Posted on: May 4, 2024
Job Description:
Description:Dynasty Financial Partners is a leading WealthTech
platform and the industry advocate for independent financial
advisors helping them succeed through powering the future of wealth
management. Our mission is to help advisors achieve their
entrepreneurial dream of building a more successful enterprise
defined by their ability to deliver high-quality, customized
financial advice to their clients.
Find out exactly what skills, experience, and qualifications you
will need to succeed in this role before applying below.
Dynasty offers integrated and differentiated solutions and services
ranging from transition support, experience and community,
technology and CRM, finance, investments and operations, marketing,
compliance, practice management, M&A, and capital strategies.
Dynasty has established offices in St. Petersburg (Headquarters),
New York City, and Chicago.
JOB OVERVIEW:The Dynasty Operations team is responsible for the
overall administration of the firm's turnkey asset management
program (TAMP). The Billing Supervisor will report directly to the
Head of Operations and is integral to performing various duties to
ensure that activities executed in Operations are consistent with
established policies and procedures. The Billing Supervisor will
oversee and perform departmental functions such as client fee set
up on the Investment platform, processing advisor and manager fee
billing, and directly supervise the billing operations team. As a
Supervisor, this position must be a business leader who advances
Dynasty Operations goals and objectives as aligned to the firm's
broader initiatives. This role operates independently with general
guidance from the SVP of Operations and will be expected to
effectively manage client projects based on previous experience and
is capable of handling complex escalated situations by finding and
presenting reasonable solutions. They will act as a culture carrier
for Dynasty internally and externally and will always act with a
client first mentality.
PRIMARY FUNCTION:The Operations Billing Supervisor's primary
function within the Operations team includes, but is not limited
to, overseeing and performing specific functions associated with
overall fee billing administration conducted through the Dynasty
Platform. In coordination with the billing team and under general
guidance of the Head of Operations, the Billing Supervisor will
review and assess the quality of work of direct-report billing
associates, assist with the building and implementation of advisor
fee billing grids, perform periodic reviews of published billing
files, review custodian debits and credits processing with
Reconciliation colleague and coordinates all necessary steps to
facilitate manager fee payments with Reconciliation team member.
The Billing Supervisor will act as the point person for the
day-to-day escalation with advisors and managers for all aspects
related to billing activity.
RESPONSIBILITIES:
- Oversees and executes on the required procedures involved in
the overall fee billing process, including maintenance of current
fee billing rates and agreed upon terms and conditions,
reconciliation of fee calculations and published files issued to
clients, client interaction related to daily activities as well as
facilitate training of new advisors and key office contacts, and
employing the fee debiting methods with the Billing Team and
Finance department on behalf of registered investment advisors
- Coordinates with custodians, Resource Partners and Dynasty home
office departments to support compliance related matters specific
to fee billing, respond to due diligence requests as required, and
coordinate with Ops Controls and Compliance when risk related
requests involving billing are received.
- Aids in the ongoing set up of fee schedules on the platform for
both professionally managed and advisor managed programs. Reviews
and periodically tests the accuracy of fee schedules new to the
platform or changed per client instructions.
- Participate and drive expectations in root cause analysis to
correct and/or prevent deviations in processes and workflows.
Recommend and implement changes to avoid future occurrences.
- Helps to identify opportunities for efficiencies in processes
and recommends improvements.
- As supervisor, conducts performance appraisals of billing
associates, facilitates new hire training, define and assign roles
and responsibilities, and contribute toward annual budget planning
process
- Conduct in person and virtual meetings and training sessions
with clients, coworkers, and Resource Partners as an independent
presenter or in conjunction with other members of Dynasty
- Contribute as a key stakeholder to projects related to the
billing department, Operations, or across other departments
- Ensure clients of Dynasty receive excellent service and that
prompt responses are provided to inquiries - problem solves for a
variety of complex situations requiring critical thinking.
- Collects information from multiple parties and provides clear
communication back to the client and senior management.
- Coordinates the collection and reporting of key performance
indicators associated with billing processes to be used for firm
reporting, resource planning, and trend analysis
- Lead data-driven initiatives leveraging our dashboards and
technology stack in coordination with Operations department head
and Reconciliation colleague
- Other duties as assigned by the head of
Operations.Requirements:REQUIREMENTS:
- Individuals will have minimum 5-10 years of experience
- BA/BS required. Finance, Accounting, Business or Computer
Science (preferred)
- Proficient using MS Excel required (Formula Builder, pivot
tables, macros, v look ups, etc)
- Prior experience with Wealth Management Software (Addepar,
Black Diamond, Envestnet, Folio, etc.) preferred.
- Ability to analyze information and make recommendations.
- Proven communication skills (both oral and written).
- Prior experience managing people and complex processes
- Strong attention to detail to ensure quality standards are met
without impairing workflow.
- Must be able to partner, collaborate and lead in a team
environment.
- Strong organizational and time management skills required to
prioritize workload, handle multiple tasks, and meet
deadlines.
- Ability to provide a high level of customer service in a calm,
courteous and professional manner.
- General accounting principles as it relates to billing &
invoicing as well as basic investment and trading experience is
required.
- Participate in special projects and cross-trains on other
departmental functions.
- Ability to initiate and lead moderate departmental
projects.
- A deep knowledge of concepts and operational practices as part
of running a wealth management firm.
- Ability to diagnose a situation and provide detailed
recommendations and resolutions.
- Intellectual curiosity and critical thinking skills.
- Must have ability to complete tasks with minimal
supervision.
Successful candidates will:
- Act with an entrepreneurial spirit and a willingness to show
initiative
- Be willing to work hands-on and deliver against the outputs of
strategic Operations initiatives and programs
- Think proactively to create value and stickiness with clients
(both internal and external)
- Be comfortable working and thriving in a demanding and
fast-paced environment
- Be a culture carrier and adopt Dynasty's culture of
accountability, fairness, teamwork, and transparency
- Show eagerness to learn and grow within the firm
At Dynasty our Diversity and Inclusion Mission is to actively
encourage and support the inclusion and acceptance of diverse
backgrounds, ideas, and beliefs by embracing our commonalities and
respecting and appreciating the differences among us. We believe in
promoting success for our employees and clients by providing all
persons with opportunities and a voice to achieve their full
potential as organizational goals are pursued.
BENEFITS
- Health Insurance
- Dental insurance
- Vision insurance
- Retirement plan 401(k)
- 401(k) matching
- Paid Time Off
- FSA/HSA benefits plans
- Disability benefits
- Voluntary Life Insurance
- Basic Life Insurance EQUAL EMPLOYMENT OPPORTUNITY Dynasty
Financial Partners is committed to providing equal employment
opportunities and ensuring that all employment-related decisions
are made without regard to race, color, sex, age, national origin,
religion, physical or mental disability (unrelated to the ability
to perform job duties) veteran status, or any other protected
status under applicable law.
PI71ad96b60d6e-31181-33987677
Keywords: Dynasty Financial Partners, LLC, Captiva , Billing Supervisor, Accounting, Auditing , Saint Petersburg, Florida
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