Guest Services Manager

Company: South Seas Island Resort
Location: Captiva
Posted on: January 5, 2020

Job Description:

ESSENTIAL FUNCTIONS : 1. Supervise the Guest Service employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. 2. Supervise the daily operations of the Guest Service areas to comply with the Interstate Standards, safety regulations and to ensure an optimal level of quality service and hospitality are provided to the hotel guests. 3. Coordinate & supervise the activities & foster good relations with the car rental companies, tour & travel companies, limo services, etc... to provide the maximum level of quality services. 4. Plan and direct the transportation needs for groups, corporate customers & individual guests to assist the sales dept and attract and retain customers by providing top quality service. 5. Plan, implement and supervise the maintenance/sanitation program for the vehicles, equipment and Guest Service areas to protect the assets, ensure optimum performance and guest and employee safety and satisfaction. 6. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc... to ensure optimum guest satisfaction. 7. Monitor and control the Guest Service's budget to minimize expenses. NON-ESSENTIAL FUNCTIONS : 1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Knowledge and Skills : Education: One to Two years of post-high school education Experience: One to two full years of employment in a related position with this company or other organization(s) Skills and Abilities: Requires thorough knowledge of guest services and the hotel/Interstate services, policies, procedures and operations. Supervisory/Management skills. Requires ability to compile facts and figures. Ability to make occasional decisions guided by established policy and procedures. Oral and written communication skills. No. of employees supervised: 10 to 30 employees Travel required: Local travel as needed Hours Required: 40 to 50 hours over a five day period; days and times may vary based on need. Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Click here and here to navigate to the "EEO is the Law" poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Keywords: South Seas Island Resort, Captiva , Guest Services Manager, Executive , Captiva, Florida