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Front Desk Manager

Company: South Seas Island Resort
Location: Captiva
Posted on: February 5, 2020

Job Description:

ORGANIZATIONAL SCOPE : Position is responsible for the short term planning and day-to-day operations of the Front Office Department. Recommends procedural changes. Aids in the administration of the Front Desk, Guest Response, Bell Stand, Concierge, Valet and Transportation. Implements and monitors the Department's budget and manages expenses within approved budget constraints. ESSENTIAL FUNCTIONS : Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality. Supervise the Front Office employees, including the Front Desk Management staff; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate. Aid in the implementation and administration of company programs Ensure compliance with and SOP's to ensure an optimal level of guest and associate satisfaction. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Ensure adequate supplies, monitor and maintain the Front Office systems and equipment to ensure their optimum performance. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description, or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload or technological developments). NON-ESSENTIAL FUNCTIONS : 1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. 2. Maintain good working relationships and open lines of communication with all other departments. 3. Perform the Manager on Duty/Lobby Ambassador functions as assigned. Knowledge and Skills : Education: Four year college degree or equivalent education/related experience Experience: From two to three years of full-time employment in a related position Skills and Abilities: Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel. Requires supervision/management skills. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Click here and here to navigate to the "EEO is the Law" poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Keywords: South Seas Island Resort, Captiva , Front Desk Manager, Executive , Captiva, Florida

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