Guest Services Manager
Company: South Seas Island Resort
Posted on: November 25, 2019
ESSENTIAL FUNCTIONS : 1. Supervise the Guest Service employees;
interview, schedule, train, develop, empower, coach and counsel,
recommend performance reviews, resolve problems, provide open
communications and recommend discipline and termination, as
appropriate. 2. Supervise the daily operations of the Guest Service
areas to comply with the Interstate Standards, safety regulations
and to ensure an optimal level of quality service and hospitality
are provided to the hotel guests. 3. Coordinate & supervise the
activities & foster good relations with the car rental companies,
tour & travel companies, limo services, etc... to provide the
maximum level of quality services. 4. Plan and direct the
transportation needs for groups, corporate customers & individual
guests to assist the sales dept and attract and retain customers by
providing top quality service. 5. Plan, implement and supervise the
maintenance/sanitation program for the vehicles, equipment and
Guest Service areas to protect the assets, ensure optimum
performance and guest and employee safety and satisfaction. 6.
Provide information and assist employees in recommending area
restaurants, theaters, community events, activities, etc... to
ensure optimum guest satisfaction. 7. Monitor and control the Guest
Service's budget to minimize expenses. NON-ESSENTIAL FUNCTIONS : 1.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested. Knowledge
and Skills : Education: One to Two years of post-high school
education Experience: One to two full years of employment in a
related position with this company or other organization(s) Skills
and Abilities: Requires thorough knowledge of guest services and
the hotel/Interstate services, policies, procedures and operations.
Supervisory/Management skills. Requires ability to compile facts
and figures. Ability to make occasional decisions guided by
established policy and procedures. Oral and written communication
skills. No. of employees supervised: 10 to 30 employees Travel
required: Local travel as needed Hours Required: 40 to 50 hours
over a five day period; days and times may vary based on need.
Interstate Hotels & Resorts is an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status. Click here and here
to navigate to the "EEO is the Law" poster and supplement. If you
need accommodation for any part of the employment process because
of a medical condition or disability, please call (703) 387-3888 or
email ADA.Assistance@interstatehotels.com with the nature of your
accommodation request and include the Hotel location and title of
the job opening. Please allow one (1) business day for a reply.
Keywords: South Seas Island Resort, Captiva , Guest Services Manager, Executive , Captiva, Florida
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