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Assistant Director of Housekeeping

Company: South Seas Island Resort
Location: Captiva
Posted on: October 10, 2019

Job Description:

ESSENTIAL FUNCTIONS : 1. Direct and motivate team; Supervisors, house persons, housekeepers, and special duty, by conducting daily and monthly meetings, inspecting staff work and giving guidance. 2. Ensures quality and standards of Interstate and South Seas Island Resort are met. Establish and inspect for VIP arrival program. 3. Interviews, hires and trains housekeepers in the procedures and techniques to use through Performance training and standards. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to Engineering. Communicate with Public Areas and review appearance of areas and buildings. 4. Assists with staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Works closely with Trainer to develop a cohesive and customer service oriented staff. 5. Reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers. Communicates daily to Area Manager payroll and expense needs. 6. Monitors attendance and attendance problems, provides coaching and counseling to ensure departmental and corporate policies are adhered to. Monitors and corrects uniform standards. NON-ESSENTIAL FUNCTIONS:

  • Ensures that the personnel under his/her supervision have ample supplies to perform their specific duties, and manages when supplies run low, in a timely fashion so that supplies do not run out.
    • Coaches and counsels staffs under his/her supervision to ensure standards are being met and provide any additional training needed.
      • Reviews current and changing standards, and passes on these changes to personnel under his/her supervision to ensure changes in guest room or public area set up, or in Resort policy are being met.
        • Communicates effectively with the Housekeeping management and the Front Desk to ensure that guest needs and Resort standards are being met. Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Click here and here to navigate to the "EEO is the Law" poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Keywords: South Seas Island Resort, Captiva , Assistant Director of Housekeeping, Hospitality & Tourism , Captiva, Florida

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