CaptivaRecruiter Since 2001
the smart solution for Captiva jobs

Service Advisor

Company: MarineMax
Location: Venice
Posted on: February 22, 2021

Job Description:

Job Category: ServiceReq Number: SERVI02532Schedule: Full-TimeLocation: Venice, FL, USAOVREVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner.

KEY TASKS:

  • Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
  • Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
  • Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
  • Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
  • Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
  • Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
  • Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
  • Schedule, coordinate and follow-up on sublet contractors.
  • Inspect quality of work performed as required, prior to delivery to the customer.
  • Communicate with the customer during repairs and coordinate customer pick-up.
  • Finalize and invoice work orders.
  • Provide prompt, detailed and timely flow of all paperwork.
  • Other Duties as assigned.
    KEY RESULT AREAS:
    • Internal/external customer satisfaction/FANS
    • Turnaround time on repair work
    • Effective communication with the customer
    • Accurate invoices
    • Accurate and organized service repair orders
    • Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed. PI130640957

Keywords: MarineMax, Captiva , Service Advisor, Other , Venice, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Private Investigators/Surveillance Florida and Georgia
Description: Jager Investigations is seeking investigators to work in Florida and Georgia. We will
Company: Jager Investigations LLC
Location: Saint Petersburg
Posted on: 02/25/2021

Night Supervisor (Overnights)
Description: STR05306 - St. Petersburg br br Job Description br br The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position (more...)
Company: Wawa
Location: Saint Petersburg
Posted on: 02/25/2021

Underwriter: $125000 - $225000
Description: At Percy, we're building new ways to help people like you find meaningful career opportunities at some of the best employers in the country. We're currently looking for experienced Mortgage Loan Underwriters (more...)
Company: Percy
Location: Saint Petersburg
Posted on: 02/25/2021


Supervisor Customer Care Center
Description: What it's all About and What We Need From you: If you're a passionate professional who embraces the unexpected and enjoys providing exceptional service, we want to hear from you Your focus is to provide (more...)
Company: ConnectYourCare
Location: Saint Petersburg
Posted on: 02/25/2021

Loan Processor: $100000 - $150000
Description: At Percy, we're building new ways to help people like you find meaningful career opportunities at some of the best employers in the country. We're currently looking for experienced Mortgage Loan Processor (more...)
Company: Percy
Location: Saint Petersburg
Posted on: 02/25/2021

List your Garage or Parking Space - $300/mo - Less than Part Time
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Company: Neighbor.com
Location: Saint Petersburg
Posted on: 02/25/2021

Make extra money, become a Neighbor host
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Company: Neighbor.com
Location: Saint Petersburg
Posted on: 02/25/2021

Mortgage Loan Processor - Remote
Description: At Percy, we're building new ways to help people like you find meaningful career opportunities at some of the best employers in the country. We're currently looking for experienced Mortgage Loan Processor (more...)
Company: Percy
Location: Saint Petersburg
Posted on: 02/25/2021

Shift Lead
Description: Job Description About the Job:Reporting to the Restaurant General Manager RGM , the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems (more...)
Company: Taco Bell
Location: Saint Petersburg
Posted on: 02/25/2021

Mortgage Loan Underwriter - Remote
Description: At Percy, we're building new ways to help people like you find meaningful career opportunities at some of the best employers in the country. We're currently looking for experienced Mortgage Loan Underwriters (more...)
Company: Percy
Location: Saint Petersburg
Posted on: 02/25/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Captiva RSS job feeds