The Customer Service Specialist is a front-line service
professional and brand representative for HSN. Our Customer Service
Specialists build customer loyalty and increase brand value with
each and every phone interaction. They do this by establishing
meaningful connections and confidently driving accurate and
appropriate resolutions to problems with customer orders, accounts
or other aspects of the customer experience.
At HSN, if you are Agile, Innovative, Pioneering, Dynamic,
Boundaryless, Passionate, Customer-Centric, Collaborative, and
Results-Focused, you will love it here!
* Must live in Brevard, Citrus, Desoto, Hernando, Hillsborough,
Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota,
Seminole, Sumter, Volusia, Lee, Dade, Broward, Palm Beach, St.
Lucie, Glades, Charlotte, Hendry, Collier, Monroe, Martin, Indian
River county or the Nashville, TN area * Must have a 321, 352, 941,
863, 552, 813, 407, 727, 954, 239, 786, 772, 305, 561, 615, 931,
386, or 629 area code for your work at home number * Must have a
high school diploma or GED equivalent * Strong PC skills to
include: internet, Microsoft Windows and Outlook * Strong
organizational, detail orientation and follow through skills *
Ability to connect with the customer and bring excitement to the
call * Prefer previous experience in sales or customer service *
Strong communication skills and a desire to build customer loyalty
* Must meet the Work at Home Technical Requirements
Our Work at Home Specialists are asked to have and maintain all
the necessary system requirements to ensure a good experience for
our customers. Most home computers and bundled services will meet
the required specifications - a full spec list will be provided
after your interview here are a few of them:
* Computer and headset compatible with HSN specifications
High-speed internet connection. * For the sake of call quality,
satellite, broadband, wireless or dial-up services are not an
option * Standard copper line phone service from a local phone
company or bundled service from your internet provider
HSN/QVC is proud to offer a new compensation step plan, that
allows you to receive incremental pay increases periodically
throughout the year, and the duration of your employment.
The Customer Service Specialist's starting rate is $13.25/hr and
will increase every 3 months for your first year. From there, you
will automatically receive an increase every 6 months!