CaptivaRecruiter Since 2001
the smart solution for Captiva jobs

Membership Services Associate - Englewood Location

Company: The SKY Family YMCA
Location: Englewood
Posted on: June 6, 2021

Job Description:

POSITION SUMMARY:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

 

ESSENTIAL FUNCTIONS:
Greet and serve members and guests

  • Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
  • Give membership and program information to walk in and phone customers.
  • High knowledge of program information at all times.
  • Conduct facility tours as needed

Answer telephones in a prompt courteous manner

  • Understand and able to use phone system.
  • Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

  • Member sign up and program registration all done correctly and in a speedy manner.
  • Enter receipt information correctly for membership and programs.
  • Be accountable for all money collected during your shift.
  • Prepare end of shift deposits and reports

Serve as Check-Point person when needed

  • Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Serve as liaison between members and program supervisors

Handle and solve member complaints

Make Coffee, Keep Member Lounge area tidy

Open and Close facility as appropriate for assigned shift

Additional duties as assigned by supervisor

 

QUALIFICATIONS:

  • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Associations policies on background screening
  • One to two years prior customer service experience
  • Professional appearance and behavior
  • Able to prioritize and meet deadlines
  • Able to maintain confidentiality
  • Positive attitude
  • Must be a self starter, with high energy and a positive attitude
  • Adhere to drug/alcohol/smoke free workplace policy

CERTIFICATIONS AND TRAINING REQUIREMENTS:

  • CPR and First Aid Certifications required
  • Completion of YMCA of the USA Child Abuse and Neglect class
  • Completion of the YMCAs Blood Borne Pathogens training
  • Additional training classes as recommended by Supervisor
  • Excellent verbal and communication skills

Powered by JazzHR

Keywords: The SKY Family YMCA, Captiva , Membership Services Associate - Englewood Location, Other , Englewood, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Captiva RSS job feeds