Seasonal Front Desk Clerk
Company: Hilton Grand Vacations
Location: Sanibel
Posted on: June 9, 2021
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Job Description:
Job Description Provides outstanding customer service while checking
owners/guests in and out of the property and responding to
inquiries regarding services following our brand standards
throughout the duration of their stay. What will I be doing... Provides outstanding customer service while checking
owners/guests in and out of the property and responding to
inquiries regarding services following our brand standards
throughout the duration of their stay. Ensures that every interaction with an owner or guest is a
positive and memorable experience. Inputs information into the
computerized reservations' system to update and maintain records.
Calls for bell person, as needed. Accesses' reservation system to
confirm unit availability and assists guests with reservations or
changes, maintaining HGVC rental policies in an effort to maximize
inventory. Generates invoices and collects monies due through the
rental program and through merchandise sales. Issues and controls
unit keys. Maintains safety deposit boxes. Provides additional services by taking and holding packages,
delivers telephone and fax messages to owners, guests and resort
staff. Reviews expected check-in lists, noting comments regarding
lockouts, special requests, etc. Sorts and distributes incoming
mail. Receives housekeeping and maintenance requests or work orders
and contacts the appropriate departmental personnel. Relays
pertinent information to oncoming shift. Prepares and consistently
restocks the front desk with supplies including preparing arrival
packets. Reports any unresolved problems with owners/guests to
management. Maintains clean work area. Offers information on area
attractions and resort amenities. Type correspondence, reports and
assists club owners in certain aspects of their club program.
Provide assistance to other departments as needed; carries out
other duties as assigned. Rotates shift coverage of entrance as
gate attendant on a regular basis, assuming all appropriate
responsibilities of that role. Regular attendance, grooming standards and safety guidelines
established by the company and site are essential to the successful
performance of this position. Qualifications A team-first attitude! Hilton Grand Vacations is a leader in the vacation ownership
industry, operating with an unwavering commitment to innovation,
quality, and continued growth. At the core of our company's success
are our Team Members. To fulfill this role successfully, applicants
possess the following minimum qualifications and experience: It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions: What will it be like to be a Team Member..... Hilton Grand Vacations is a leader in the vacation ownership
industry, operating with an unwavering commitment to innovation,
quality, and continued growth. At the core of our company's success
are our Team Members. We offer a fantastic benefit package to our
full-time Team Members that include medical, dental and vision
insurance, 401K plan, Paid Time Off (PTO) program and excellent
travel benefits. We are an equal opportunity employer and value diversity at our
company. We prohibit discrimination based on any legally-recognized
basis, including, but not limited to: race, color, religion, sex
(including pregnancy, lactation, childbirth or related medical
conditions), sexual orientation, gender identity, age (40 and
over), national origin or ancestry, citizenship status, physical or
mental disability, genetic information (including testing and
characteristics), veteran status, uniformed service member status
or any other status protected by federal, state or local law.
Keywords: Hilton Grand Vacations, Captiva , Seasonal Front Desk Clerk, Other , Sanibel, Florida
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