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Telephone Operator

Company: South Seas Island Resort
Location: Captiva
Posted on: November 7, 2019

Job Description:

Description You're the hub of information for the hotel. You're also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate's Telephone Operator position may be a great opportunity for you. As Telephone Operator, you will - Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions. - Skillfully service hotline calls, ensuring guests needs are fully met. - Convey messages accurately and timely and route calls efficiently. - Ensure wake up requests are accurately delivered without fail. Fundamentals A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to 'smile ' through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected. Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Click here and here to navigate to the 'EEO is the Law ' poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call ************** or email *********************************** with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply. Requirements About Us Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our nearly 430 hotels, resorts and conference centers with over 76,000 rooms located throughout the United States and around the globe. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Keywords: South Seas Island Resort, Captiva , Telephone Operator, Other , Captiva, Florida

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