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Patient Services Representative I - Front Desk

Company: PhyNet Dermatology, LLC
Location: Osprey
Posted on: May 3, 2021

Job Description:

The Patient Services Representative is responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities.
Education: High school diploma or equivalent--Experience: 0-1-year customer services experience in a call center, healthcare or retail environment.--Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously.-- Proficiency in Microsoft Office Applications.--PHYSICAL AND MENTAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.-- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or fell objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.-- The employee must occasionally lift, push, pull and/or move up to 20 pounds.-- Repetitive motion of upper body required for extended use of computer.-- Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.--WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.Noise level in the work environment is typical for an office and/or medical clinic environment.
ESSENTIAL FUNCTIONS:--To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

  • Greets patients, registering and scheduling as appropriate.
  • Triages and routes clinical calls as appropriate.
  • Assists patients with necessary paperwork as needed.
  • Maintains work area and lobby in neat and orderly manner.
  • Escalates questions/issues to appropriate resources as needed.
  • Meets department productivity standards
  • Maintains an understanding of billing information to assist providers and medical staff.
  • Maintains an understanding of services provided by Practitioner and location.
  • Enters referral information as appropriate.
  • Files and pulls medical charts as needed.
  • Regular and reliable attendance.
  • Perform other duties as assigned. About PhyNet Dermatology, LLC

Keywords: PhyNet Dermatology, LLC, Captiva , Patient Services Representative I - Front Desk, Sales , Osprey, Florida

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